Independent Living Services Simcoe County

Supervisor of Client Services
Full-Time 24-month contract with the possibility of extension

Health and Dental Benefits After 1 Month!
Conditions Apply
Independent Living Services Simcoe County (ILS) is a leading Ontario Health funded Not for Profit Agency providing support and services to adults wishing to live independently and well in their homes. Through our programs and services, we are able to assist adults living with permanent physical disabilities and seniors aging at home lead dignified, productive and independent lives. You can learn more by visiting www.ilssimcoe.ca

Our Vison: Full Life Living   
Our Mission: We will serve our community in ways that enable individuals to live full and independent lives.
Our Values: Care and Compassion, Empowerment, Innovation, Respect and Inclusivity
 

What we offer:

• Paid travel time and mileage - paid at every pay period.
• Set Schedule from Monday-Friday, 8:30am-4:30pm, as well as an On-Call Rotation (Including rotational weekends and evenings) – Supervisors of Client Services work a fixed schedule, consisting of 70 hours bi-weekly – Work-life balance is important for you and our clients. This position is currently located in Barrie. Your site office may change to a different location in Simcoe County based on operational needs.
• Comprehensive Benefits Coverage including Health and Dental and a Long-Term Disability income protection plan - because we care about our employees and their families.
• Health and Dental Benefits After 1 Month - including a CAA roadside assistance membership!
• Paid Vacation and Sick Days – we believe a solid work life balance makes a difference.
• RRSP Matching – 3% of your annual earnings.
• Employee and Family Assistance Program – wellness is important to us.
• Personal Protective Equipment (PPE) - available at all times. Health and Safety is a priority for ILS.
• Training, Development and Wellness Opportunities – we focus on individual development plans, helping our employees to grow in their current roles and beyond.
• Technology – all the technology needed to do your job effectively and efficiently (mobile smart phone, electronic scheduling, virtual connectivity with your supervisor, etc.).
• A Culture of Mutual Respect – we listen, engage, and empower.

• Work closely with the Client Services Team members to plan and coordinate the delivery of services for new admissions while mitigating risk.
• Provide orientation and education for Clients on their rights and responsibilities.
• Network with partner agencies/groups, and joint problem solving to ensure that the clients meet their goals.
• Monitor and evaluate operational effectiveness and recommend changes required for improvement.
• Maintain acuate electronic files and required records as identified.
• Responsible for the satellite office day-to-day operations.
• Participate in the planning of new initiatives and/or modified program changes.

• Monitor program targets and ensure timely admissions in collaboration with Client Service Coordinator.
• Ensure clients receive an appropriate level of service to maintain their independence in the community according to their Individualized Service Plan.
• Prepare annual Service Agreements and conduct home visits.
• Conduct RAI CHA assessments to support updates to the annual client ISP.

• Respond to all Client inquiries and issues in a sensitive, efficient, and professional manner.

• Assist in the recruitment, training, supervising, and evaluating Attendants.
• In collaboration with Client Service Planners create; adjust employee’s schedules to reflect the current client needs to meet service requests efficiently. 
• Hold team meetings to promote and enhance communication, expectations, and to provide program updates.
• Maintain positive and professional communication with team members.
• Monitor and evaluate Attendants performance and provide feedback.
• Act as a mentor to Attendants supporting conflict resolution and problem solving and personal growth.

• Adheres to Agency’s Health and Safety Policies and Procedures and ensures a safe and healthy workplace for all employees.

• Post-secondary degree or diploma in the human services or other health care related field
• 2-4 years of Supervisory experience with community support sector or other related field preferred.
• Knowledge of community resources and relevant legislation related to community support services.
• Experience working in a unionized setting.
• Experience with the interRAI assessments tools.
• Experience using Microsoft computer software, and Databases for the purpose of scheduling, statistical tracking, and reporting.
• Demonstrate ability to motivate staff, knowledge, and capable in applying principles of coaching, mentoring, and performance management.
• Demonstrate customer service, conflict resolution, and problem-solving skills.
• Demonstrate and foster a culture where others feel empowered and bring forward concerns and/or ideas.
• Effective communication skills (verbal and written, active listening).
• Highly organized, ability to prioritize work assignments, and excellent time management skills.
• Proven ability to work collaboratively with other team members and partner agencies.
• Access to reliable transportation and valid Ontario driver’s license.

Direct Reports: Yes

Indirect Reports: None

Other Considerations
This is a 24-month Contract Full-Time position with the possibility of extension. Scheduled time in the Barrie office will be required, as well as some travel within Simcoe County. Your site office may change to a different location in Simcoe County based on operational needs. Access to a reliable vehicle and valid insurance for travel is required. _____________________________________________________________________________
We offer a competitive salary including a comprehensive healthcare benefits package, RRSP matching, access to an employee and family assistance program, and an incredible work environment.
Please apply to this position with a cover letter and resume by emailing [email protected].
Please be advised that as part of the mandatory screening process ILS requires professional references, verification of academic, training and accreditation credentials, plus a current Police Vulnerable Sector Check.
A Current Immunization Record is required of all new employees, including three doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, short of an approved exemption on a ground pursuant to the Ontario Human Rights Code or medical reasons.
In keeping with our continuing efforts towards greater representation, we welcome applicants with relevant lived experience and candidates with a broad reflection of identities including Black, Indigenous, People of Colour (BIPOC), LGBTQ2SI+, age, abilities and socioeconomic background.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), ILS provides accommodation, accessible formats, and communication support at all stages of the hiring process. We ask applicants to make their needs known in advance by contacting [email protected] or phoning (705)-737-3263.
ILS offices are located in Simcoe County. We acknowledge that the land on which we work in is the traditional territory of the Anishinaabek Nation. The Wendat and the Haudenosaunee Nations have also walked on the territory over time. We acknowledge the enduring presence of Indigenous people and are grateful to have the opportunity to be present in the territory.